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Published on Sunday, January 3, 2021

British Airways denies boarding to UK residents of Spain

British residents of Spain have been denied boarding by British Airways staff at Heathrow as they tried to return home.

On the first weekend since the Brexit transition period ended, passengers booked on BA flights say they were wrongly denied boarding at Heathrow's Terminal 5.

Passenger James Elliot tweeted: "I was booked on BA0482 flying to Barcelona, Spain today. I had all the correct documentation including UK passport, green residents' card, negative Covid test and was turned away by the check-in manager. Tried explaining that the green card meant that I'm a resident of Spain but was told by two BA staff that it wasn't."

"Also read out both the UK and Spanish governments' websites information with no success. Absolutely shocking, seems like I'm not the only one either."

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