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Published on Monday, December 7, 2020

Hotel chain named 'UK's worst' for eighth year running

Britannia has been ranked the UK's worst hotel chain for the eighth consecutive year by Which?

It was the only chain to receive just one star out of five for cleanliness following the survey of more than 4,000 people by Which?

Despite being one of the UK's cheapest chains, guests gave Britannia one star for value for money.

One customer described a Britannia venue as a 'filthy hovel', while another claimed it was 'by far the dirtiest hotel room I have ever stayed in'.

When Which? visited the Folkestone Britannia, also known as the Grand Burstin, as part of a separate investigation into hotel hygiene, it found stray hairs and stained towels.

Further tests indicated that surfaces had not been thoroughly cleaned between stays.

Britannia, whose collection includes Liverpool's Adelphi Hotel and Scarborough's Grand Hotel, received an overall customer score of 37%, putting it in last place.

The chain said in a statement: "We are totally committed to providing a safe environment for visitors. We have so far spent around £2m on Covid-19 precautions, but we accept there is more to do."

Rory Boland, editor of magazine Which? Travel, said: "It appears that not even a global pandemic could force Britannia to clean up its act.

"At best, it's drab and dated, and at worst it's downright filthy - and after eight years at the bottom of our survey, our message is loud and clear: avoid these hotels."

Top five large hotel chains according to Which? (customer score in brackets):

1. Sofitel (86%)
2. Premier Inn (82%)
3. Holiday Inn Express (77%)
4. Hilton Hampton (76%)
5. Crowne Plaza (75%)

Worst five large hotel chains according to Which? (customer score in brackets):

1. Britannia (37%)
2. Mercure (60%)
3. Days Inn Hotels (62%)
4. Old English Inn (65%)
5. Ibis Budget (66%)

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  • As high as 37% wow!

    I worked at the Grand in Scarborough in the Butlins years, it was fairly basic then but Britannia have taken it down to a whole new level. The spokesman who said "we are totally committed to customer..." blah blah is laughable. The hotel was filthy long before Covid.

    By Keith Standen, Monday, December 7, 2020

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